Refund policy

REFUND POLICY

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at livecomfort.store@gmail.com. Returns must be authorized before sending items back. Items sent back without first requesting a return will not be accepted.

Return Address: Live Comfort Store 36 4th Street SE Dickinson, ND 58601

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be in original condition with tags and original packaging. Proof of purchase is required.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at livecomfort.store@gmail.com.